Job title: Tier 2 Service Desk Engineer
Job type: Permanent
Emp type: Full-time
Industry: IT
Expertise: IT & Telecoms
Skills: Tier 2 Service Desk Engineer MCSE MCP A+ N+ IT
Salary type: Monthly
Salary: negotiable
Location: City of Johannesburg Metropolitan Municipality, GP
Job published: 25-05-2023
Job ID: 34165
Phone number: +27310018945

Job Description

Our client, MULTi, a communication and technology solutions company, has a permanent vacancy for a Tier 2 Service Desk Engineer based in Johannesburg, (Hybrid in office and Remote)

The successful candidate will report to the Service Desk Team Leader  

PLEASE NOTE: Only candidates who reside in the Johannesburg and surrounding areas will be considered 

Duties and Responsibilities:

  • Resolve incidents remotely.
  • Load, Setup and Customize software/hardware and install PC’s, Printers, and peripherals.
  • Hardware & Software fault diagnoses and problem solving on PC’s Printers and peripherals.
  • Fault diagnosis and problem solving.
  • Load, setup and provide basic administrative support on Windows 7, Windows 8, Windows 10, Windows 11,
  • Load, setup and provide basic administrative support on Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
  • Have a basic understanding of VoiP and SIP (beneficial)
  • Participate in Customer IT projects.
  • Adhere to internal Administration & Operational processes.
  • Provide accurate and comprehensive Ticket Notes
  • Ensure Documentation is produced and updated as required.
  • Participate as part of a team and individually.
  • Available to work after-hours if required.
  • Ability to identify and escalate incidents accordingly.
  • Field Support Line Calls

Minimum Requirements:


  • Matriculation (Compulsory)
  • MCSE or equivalent diploma (Compulsory) MCP (Advantage)
  • A+ and N+ (Advantage)


  • 2 Years’ Experience in the IT industry. (Desktop Support)
  • Desktop Hardware, Software (Microsoft Products) and Windows operating systems. Peripheral installations and fault diagnosis
  • Basic Understanding of Windows 7, Windows 8, Windows 10, Windows 11,
  • Basic Understanding of Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
  • Basic Understanding of LAN cabling and network topology (Ethernet)
  • Basic Understanding of SIP and VOIP (advantage)
  • Experience with hardware/software PBX’s (3CX Beneficial)
  • CRM/PSA/ticketing system is beneficial

Other Requirements from the employee:

  • South African Citizen
  • Reliable Transport (Compulsory)
  • Fully Bi-Lingual
  • Presentable with strong people skills
  • Contactable references
  • No criminal record and clean credit check
  • Must be well organized, have good oral and written communication skills, leadership skills and a commitment to customer service
  • Self-motivated with the ability to work with minimal direction
  • Ability to handle confidential matters, set priorities, work well under pressure with attention to detail


  • Basic between R15 000.00 – R25 000.00 per month
  • Medical Aid
  • Quarterly KPI bonus
  • Retirement Funding
  • Training