The successful candidate will play a key role in enhancing employee capability, particularly within the call centre environment, while ensuring compliance with Skills Development legislation, SETA requirements, and BBBEE Skills Development objectives. This role is instrumental in driving both individual and organisational performance improvement.
Duties and Responsibilities:
- Contribute to the development and implementation of the annual HRD training plan.
- Design, develop and facilitate learning interventions aligned to business and training strategy.
- Conduct training needs analysis through engagement with management and staff.
- Deliver training using diverse instructional techniques (workshops, simulations, role plays, classroom sessions, etc.).
- Develop training materials, manuals, guides and learning resources.
- Conduct assessments for internal and SETA-aligned programmes.
- Evaluate learning effectiveness and compile progress reports and recommendations.
- Produce reports at individual, intervention and programme level.
- Coach and support learners throughout training programmes.
- Manage and administer Services SETA compliance to maintain accreditation.
- Monitor funded learnership windows and ensure timely submissions and implementation.
- Identify and implement unfunded learnerships in line with organisational and BBBEE requirements.
- Administer and support the organisation's Training Committee to ensure compliance.
- Review and maintain the HRD Quality Management System (QMS) in line with SETA requirements.
- Ensure adherence to QA standards and legislative requirements.
- Keep abreast of developments in the education and training sectors.
- Research new training technologies and industry trends.
- Perform any other training-related duties as required by the Head of HRD.
Minimum Requirements:
Education and Experience:
- Grade 12 (Matric) - ESSENTIAL
- Assessor Unit Standard - ESSENTIAL
- Moderator Unit Standard - ESSENTIAL
- Accredited Assessor with Services SETA (NC: Management NQF Level 3 SAQA Number: 83946) - ESSENTIAL
- Relevant Training and Development qualification - advantageous
- Previous experience as a Skills Development Facilitator (SDF) would be advantageous
- Experience in designing and developing learning interventions, including research and development of training materials and manuals.
- Minimum 3 years' training experience
Knowledge and Skills:
- Sound knowledge of training provider accreditation and learnership management.
- Strong understanding of Skills Development legislation and BBBEE Skills Development requirements.
- Knowledge of SAQA / NQF and QCTO frameworks.
- Strong facilitation and presentation skills.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving ability.
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint and Word).
- Strong planning, organising and time management skills.
- Ability to work independently and within a team.
- High level of attention to detail and ability to work under pressure.
- Strong interpersonal, networking and stakeholder engagement skills.
- Ability to adapt to change and implement innovative training solutions.
Salary:Market related
POPI Act:
In line with the Protection of Personal Information Act, 4 of 2013 (POPIA), all personal information submitted in your application will be treated as confidential and used solely for recruitment purposes. By applying for this position, you consent to the processing and storing of your personal information for the purpose of assessing your suitability for employment. Should your application be unsuccessful, your personal information will be securely stored for a limited period and then destroyed in accordance with our data retention policy.
