SAP FICO Support Analyst (50000)
Job Description
We are seeking a detail-oriented and technically skilled FICO Support Analyst to join our IT team. In this role, you will provide first- and second-line support for SAP FICO modules, ensuring smooth business operations and financial processes. You'll play a key part in analyzing and resolving issues, enhancing system functionality, and supporting continuous improvement in financial applications
Key Responsibilities
- Provide daily support and troubleshooting for SAP FICO modules (FI-GL, AP, AR, AA, CO, etc.)
- Resolve incidents, service requests, and change requests within agreed SLAs
- Collaborate with finance and business teams to gather requirements and analyze system-related issues
- Coordinate with SAP functional and technical teams for escalated support
- Perform configuration changes and testing to implement improvements
- Assist in month-end and year-end closing activities from a system support perspective
- Document solutions, processes, and procedures for future reference
Skills & Qualifications
- Bachelor's degree in Finance, Information Systems, or a related field
- 2+ years of hands-on experience in SAP FICO support or consulting
- Strong understanding of financial processes and SAP FICO integration with other modules (MM, SD, etc.)
- Excellent problem-solving and communication skills
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) is an advantage
- Experience with SAP S/4HANA is a plus
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