Job Opportunities

In this role, you will take ownership of maintaining and supporting dedicated SLA clients, while also getting involved in a variety of ad-hoc technical challenges and project work across a diverse client base. Working closely with the Field Team Leader, you will play a key role in delivering reliable, high-quality IT services and ensuring client environments run smoothly, securely, and efficiently.

Duties and Responsibilities:

• Troubleshoot, maintain, and perform updates/upgrades on software systems
• Install and configure software, including email clients, antivirus, and approved third-party applications
• Maintain, upgrade, and troubleshoot customer hardware such as PCs, peripherals, and network devices
• Liaise with external vendors and suppliers for warranty repairs and maintenance
• Maintain and troubleshoot backup solutions for desktops and servers where applicable
• Conduct routine site checks on servers and network connectivity
• Assist Service Desk and in-office engineers when required
• Provide support and guidance to junior engineers
• Escalate complex issues to senior resources or relevant teams
• Accurately complete timesheets and travel claims, updating daily where possible
• Follow and manage the daily scheduled calendar, including updates and changes
• Request quotes with accurate specifications for hardware and software
• Communicate effectively with clients regarding updates, maintenance, and troubleshooting
• Manage small projects under supervision of the Team Leader or Manager
• Ensure adherence to SOPs and contribute to documentation
• Meet performance targets including billable hours, SLA compliance, and customer satisfaction
• Identify opportunities to upsell company products and services

Minimum Requirements:

• Own reliable vehicle
• Reliable Smart phone

Education and Experience:

• CompTIA A+ or equivalent experience
• CompTIA Network+ or equivalent experience
• MCSA /MCSE Certification
• Minimum 5 years' relevant field experience

Knowledge and Skills:

• Strong troubleshooting and problem-solving skills
• Solid understanding of hardware, networking, and software environments
• Ability to work independently and within a team
• Good communication and client engagement skills
• Time management and organisational abilities
• Experience working within SLA-driven environments
• Ability to mentor and support junior staff

Salary:

• Market-related (dependent on experience and qualifications)

Benefits:

• Provident Fund
• Death & Disability Cover
• Salary Protection
• Referrals Bonus
• Long Service Awards
• Leave
• Bursaries
• Employee Assistant Programme
• Cell Phone Allowance
• Fuel Re-imbursement