Head of Managed Operations (64923)
Job Description
A leading enterprise organisation within Financial Services/ Banking is seeking an experienced Head of Infrastructure Managed Operations to lead and evolve its large-scale hybrid infrastructure operations capability
This strategic leadership role is responsible for the stability, resilience, performance, and operational governance of enterprise infrastructure platforms across on-premise data centres, hybrid cloud environments, and Infrastructure-as-a-Service platforms
The successful candidate will drive operational excellence across mission-critical platforms while leading infrastructure modernisation initiatives within a complex, high-availability environment
Key Responsibilities
- Lead enterprise infrastructure operations across data centres, compute, storage, virtualisation, and hybrid cloud platforms
- Ensure the continuous availability, resilience, and performance of critical business systems
- Oversee Windows and Linux operational environments, including patching, compliance, and security baselines
- Manage hybrid cloud operations across Azure, AWS, and Oracle Cloud Infrastructure environments
- Provide leadership across VMware environments including vSphere, vCenter, clusters, and migration initiatives
- Oversee enterprise storage platforms, backup technologies, disaster recovery, and replication strategies
- Drive infrastructure automation, monitoring, incident management, and operational optimisation
- Implement SRE-aligned operational practices including observability, resilience testing, and root cause analysis
- Ensure infrastructure environments meet audit, regulatory, and compliance requirements
- Lead vendor, supplier, licensing, and contract management activities
- Collaborate with procurement and financial operations teams to optimise infrastructure spend and platform value
Requirements
Experience
- 10+ years' experience in enterprise infrastructure operations
- Strong background in large-scale data centre environments
- Proven experience managing hybrid cloud infrastructure
- Extensive VMware virtualisation experience
- Strong enterprise Windows and Linux administration expertise
- Experience within banking or financial services is essential
- Strong understanding of operational resilience, governance, compliance, and regulated environments
- Experience managing high-availability and disaster recovery environments
- Vendor and stakeholder management experience at executive level
Technical Skills
- VMware vSphere, vCenter, ESXi, AVS
- Azure Infrastructure Services and networking
- AWS cloud operations
- Oracle OCI operational understanding
- Enterprise storage technologies (SAN/NAS, replication, backup)
- Infrastructure monitoring and automation
- ITIL-aligned operational management practices
Preferred Certifications
- Microsoft Azure Administrator (AZ-104)
- Microsoft Azure Solutions Architect (AZ-305)
- VMware VCP / VCAP
- ITIL Certification
- Terraform Associate
- Red Hat RHCSA/RHCE
- Oracle Cloud Infrastructure Certification
- Kubernetes CKA advantageous
What's on Offer
- Opportunity to lead enterprise-scale infrastructure operations
- Exposure to modern hybrid cloud transformation initiatives
- Senior leadership role within a highly respected environment
- Collaborative and high-performing technology culture
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