Job Opportunities

Job Description

COLLECTIONS MANAGER

Industry: Fintech

Location: Stellenbosch

My client is currently recruiting for a Collections Manager to join their team in Stellenbosch.

You will spearhead the development and execution of a comprehensive debt collections strategy that ensures timely and efficient recovery of outstanding debts. Your role is pivotal in safeguarding the financial health of their loan services, by optimising collection processes, ensuring compliance with legal and regulatory standards, and enhancing overall financial performance. You will be at the forefront of building and leading a dedicated Collections team to deliver exceptional and respectful customer interactions.

Key Responsibilities:

Debt Recovery:

• Develop, implement, and manage collection strategies and targets.
• Collaborate with various departments to align collection efforts with company goals.
• Manage customer interactions, including negotiating payment plans, addressing disputes, and resolving issues.

Data Analysis and Reporting:

• Analyse collection data to track performance, identify trends, and make informed decisions.
• Prepare regular reports that provide insights into collection effectiveness and recommend improvements.

Risk Management:

• Identify and mitigate risks, including potential legal issues or reputational damage, by developing and implementing risk management strategies.
• Ensure all collection activities comply with relevant laws, regulations, and company policies.
• Stay informed about regulatory changes and adjust strategies and procedures accordingly.

People Leadership:

• Lead and guide the team to ensure that communication is professional, respectful, and compliant with company policies and regulations.
• Provide strong leadership to the team, promoting a positive and inclusive work environment.

Core Competencies:

• Negotiation Skills: Strong ability in negotiating payment plans and settlements with customers, balancing firm recovery efforts with empathetic communication.
• Strategic Thinking: Ability to develop and implement strategies that align with company goals and optimise debt recovery processes.
• Relationship Building: Effective in building and maintaining strong relationships with customers, team members, and other stakeholders.
• Conflict Management: Proficient in managing disputes and fostering positive interactions with clients and colleagues.
• Communication Skills: Excellent verbal and written communication skills for negotiating payment plans, drafting reports, and conveying policies and procedures clearly.
• Regulatory Compliance: Expertise in managing compliance with regulatory requirements and mitigating risks through effective process management.
• Adaptability: Ability to respond quickly and flexibly to changing business priorities and industry regulations.
• Process Improvement: Skilled in continuously evaluating and improving collection processes to enhance efficiency and effectiveness
• Data Analysis: Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions.
• Financial Acumen: Understanding of financial principles to contribute to the company's financial health by maximizing debt recovery and minimizing losses.

Required Skills:

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum 5 years' experience in Debt Collections in Fintech, Banking, Financial Services or similar field; plus 2 years people management experience.
• Proficient in using collections software and systems.
•  Strong knowledge of South African Regulations and Compliance requirements such as but not limited to the Debt Collections Act, National Credit Act (NCA), Protection of Personal Information Act (POPIA), and the Financial Sector Regulation Act (FSRA

Should you meet the required skills please respond to this advert