Desktop Engineer (59268)

Job title: Desktop Engineer
Job type: Full-time
Emp type:
Salary type: ZAR25,000 - ZAR30,000/month
Location: Gauteng
Job published: 27 January 2026
Job ID: 59268

Job Description

The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operations delivery team



REQUIRED LEARNING

  • Grade 12
  • Minimum 5 years Field Tech experience
  • Own vehicle
  • Valid SA driver's license
  • Advanced knowledge of desktop/laptop/thin client hardware and software
  • Computer literate O365/Microsoft Outlook/Word/Excel Essential
  • A+ / N+
  • MCSE would be advantageous
  • Understanding of Microsoft Active Directory, Exchange and Terminal Services
  • Basic LAN/WiFi troubleshooting and support



KEY JOB OUTPUTS

  • Manage the business relationship with the client to ensure mutual trust & open communication
  • Takes service calls and performs incident specific activities as directed by the ServiceDesk
  • Performs preventative maintenance activities on certain products as directed
  • Perform desktop/laptop/thin client hardware and software installations
  • Take routine service calls and perform basic maintenance and support.
  • Responsible for troubleshooting, installing, maintaining and hardware break-fix
  • Provides technical support to customer in solving technical problems that occur during the installation
  • Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
  • Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
  • Maintain SLA requirements (both internal and external)
  • Ensure accurate updates and completion of tickets on the ServiceDesk

 

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