JOB DESCRIPTION
The Road Patrol will be responsible for providing a high standard of service to AA customers requiring breakdown assistance. The incumbent will be required to provide both individual as well as corporate customers with the level of service that is synonymous with the AA's reputation.
The Emergency Rescue Services department is dedicated to rendering effective and efficient roadside assistance to AA members whose vehicles have broken down. The Road Patrol repairs the member's vehicle or if a major repair is required, a tow truck is arranged to safely tow the car to the nearest point of repair. Where diagnostics show that the member's vehicle requires a battery one would be provided at a cost. Primarily the Road Patrol will assist with minor mechanical breakdowns to get the member going.
The successful incumbent will be responsible for maintaining service levels set with the intent of enabling the AA to remain the leading provider of quality emergency roadside and allied services in Southern Africa.
- Divisions: Strategy and Operations
- Business Unit: Emergency Rescue Services
- Direct report to: Team Leader ERS / Regional (Depot) Manager
JOB SPECIFIC REQUIREMENTS
Job objective and work activities
- Assisting AA members who have broken down at the roadside in all areas (urban and rural) and carrying out minor emergency roadside repairs, or alternatively arranging an AA towing truck or an AAQA recovery service provider to have the vehicle towed
- Where required, sell batteries to members, when current battery is faulty and/or out of warranty
- Rendering other vehicle-related assistance to members where appropriate
- Ensuring that tools and equipment are in good serviceable condition and reporting faulty items to the Team Leaders or Regional Manager
- Safekeeping the vehicle, tools and equipment
- Ensuring that all administrative duties are carried out correctly and timeously
- Maintaining a presentable image to the public at all times
- Upholding the AA brand by observing the required driving behaviour at all times
- Any other related duties as required by the Team Leader and/or Regional Manager from time to time
Job knowledge
- Basic administrative knowledge
- Basic financial understanding
- Organisational structure and functioning
- Codes, policies, regulations and procedures related to the company
Job related skills
- Motor related diagnostic skills
- Navigational skills
- Time management skills
- Excellent interpersonal and customer service skills
- Safety-conscious
Experience
- At least three (3) years vehicle diagnostic working experience
- Exposure to a sales environment would be advantageous
- An advanced driving certificate would be advantageous
Education
- Grade 12 essential
- Motor Mechanical or Auto Electrical qualification and/or equivalent (e.g. N Certificate) would be advantageous
Other
- A valid Code C1 (10) or Code EC/EC1 (14) driving license is essential
- A valid PrDP would be beneficial
- Shift work as directed by business in line with operational requirements
- Own transport to and from the workplace premises
Remuneration
- Market related
- Benefits: Shift Allowance,Pension fund, Provident fund, AA Membership
