Job Description

Johannesburg | Global HR Shared Services

A leading global organisation is seeking an experienced HR Shared Services Manager - HR Operations to join its global team in Johannesburg.

This is a leadership-level HR Shared Services role within a global HR Hub supporting multiple countries and regions. The successful candidate will be responsible for driving high-quality HR service delivery while providing leadership, process ownership and subject-matter expertise across the employee lifecycle.

KEY RESPONSIBILITIES

• Lead and oversee HR operations and service delivery across multiple countries and regions.

• Provide leadership, coaching and knowledge-sharing to HR Shared Services team members.

• Own the end-to-end employee lifecycle, including onboarding, offboarding, employee changes and complex transfers.

• Manage complex HR escalations, audits and legacy issues, ensuring timely and compliant resolution.

• Partner with HR Business Partners, Talent Acquisition, Payroll, managers and employees across multiple geographies.

• Support HR and payroll processes, including payroll inputs, data validation and payroll cut-off requirements.

• Work extensively with Workday or a comparable HRIS, including system testing, validation, configuration and implementation activities.

• Develop and maintain HR Shared Services SOPs, process documentation and country-specific HR guides.

• Identify opportunities to standardise, simplify and continuously improve HR processes and systems.

• Support the implementation of new processes, systems and HR services across new and existing markets.

REQUIRED SKILLS:

Shared Services experience is NON-NEGOTIABLE.

We are looking for candidates who have:

• 7+ years' experience in HR Operations, HR Shared Services or HR Service Delivery.

• Proven experience working within an HR Shared Services / HR Hub environment.

• Previous leadership, team leadership or significant people-coordination experience.

• Experience supporting multiple countries, regions or international operations.

• Strong end-to-end employee lifecycle experience.

• Experience managing complex HR queries, escalations and stakeholder requirements.

• Strong Workday or comparable HRIS experience.

• Experience working closely with Payroll and managing HR-to-Payroll processes and data.

• Proven experience in HR process improvement, standardisation and documentation.

• Strong analytical and problem-solving capability with excellent attention to detail.

• The ability to manage competing priorities and operate independently in a fast-paced global environment.

• The confidence and credibility to engage with stakeholders at all levels and across multiple geographies.

• A Bachelor's degree in Human Resources, Business Administration or a related discipline is advantageous.

IMPORTANT

Candidates must have HR Shared Services / HR Hub experience. Generalist HR experience without Shared Services exposure will not be considered.

This is an excellent opportunity for an experienced HR Shared Services / HR Operations leader looking to take ownership of a global HR service environment and work across multiple countries and functions.

Should you meet the required skills please respond to this advert