Job Description
A dynamic opportunity has become available for an experienced Operations Manager in East London. The ideal candidate will oversee warehouse and logistics operations, with a strong emphasis on compliance, client satisfaction, team leadership, and inventory control. This role is best suited to a results-driven professional with solid experience in warehouse operations, particularly within the FMCG sector.
Minimum Requirements:
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Grade 12 (Matric)
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Tertiary qualification in Supply Chain or Logistics Management (Diploma or Degree)
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Minimum of 5 years' experience in a similar role within the FMCG industry
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Proven experience managing a small fleet of trucks
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Experience handling chemical storage and understanding the related risks
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Familiarity with the Cargowise Warehouse Management System
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Strong skills in warehouse layout optimization and inventory management
Key Responsibilities:
Inventory Management:
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Onboard all clients onto the Cargowise Warehouse Management System
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Ensure automated and accurate stock-on-hand reports are regularly shared with clients
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Oversee weekly cycle counts and ensure comprehensive product coverage
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Conduct monthly physical stock counts in accordance with SLA requirements
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Submit cycle count and stock take results to clients per SLA timelines
Operations:
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Complete and document weekly CHEP pallet reconciliations
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Monitor Material Handling Equipment (MHE) checklists daily and address issues promptly
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Log and investigate all client claims timeously
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Optimize warehouse layout and space for efficient operations
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Implement and maintain quality checks throughout the warehouse processes
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Ensure compliance with health, safety, and operational regulations
Client Interaction:
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Respond swiftly and professionally to client complaints
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Submit detailed monthly client complaint reports to General Manager
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Attend SLA review meetings with clients when necessary
People Management:
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Lead and manage warehouse staff, assign duties, and provide necessary training
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Oversee and coordinate contract labour to ensure productivity and efficiency
Finance & Reporting:
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Ensure accurate recording of all operational billing activities
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Review and update the monthly billing schedule
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Contribute to monthly management reports, including:
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CHEP Reconciliation
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EC Scorecard
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Stock Loss Report
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Operational Report
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OTP Progress Report
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Management Review Pack
This position requires a hands-on leader with exceptional organizational, communication, and analytical abilities-someone who is ready to drive operational excellence and contribute to measurable business improvements.
